FAQ

Hide SA 166

• *How can I find a booking in Traxx?
• *How to recognize the 'Booker' and/or passengers in Traxx?
• *How to add your location to your remarks in Traxx?
• *IATA rules - For which fare/tax will the ticket be reissued? Change of flight product - GDS
• WI - How to request SSR's -Special Service Requests- in the GDS?

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Overview 1

• Everything about your booking

Documents & passengers 2

• There is no space in my name?
• What is an e-ticket?

Flight info 2

• Where can I find more information about my flight?
• Where can I find more information about my flight schedule?

Luggage & Seats 3

• How much hand luggage can I take with me?
• I would like to take extra luggage with me
• I have bought luggage allowance from you, but I don't see it in the 'Manage my booking' on the airline's website?

Purchased extra's 1

• Can I upgrade my service package after booking?

Payments 2

• Why do I need to pay a booking fee?
• I would like to add company details to the Payment overview

Change or cancel 1

• Would you like to change the date of your outbound and/or inbound flight?