If online check-in doesn’t work, double-check if you meet the below requirements to complete your online check-in.

  • Is the online check-in already open?
  • For most airlines, online check-in opens 24-48 hours prior to departure. In 'My Trip' you can see when the online check-in for your flights open.
  • Are you using the correct data to sign in?
  • You can find the online check-in number on your e-ticket. Use this number to sign in on the airline’s website.

You can find all information about online check-in on our website under the header 'Documents & Passengers' in 'My Trip'.

To sign in, use your booking number (BBB-1234567) and your email address (the one you used to make your booking).