You can send us a cancellation request under the header 'Change or cancel' in 'My Trip' on our website.
Please note: if have you booked a flight with a “low-cost carrier” (for example Easyjet, Ryanair, Air Asia), you have to contact the airline directly to cancel your ticket. You can check if a low-cost carrier operates your flight in the ticket conditions.
- Sign in on 'My Trip' with your booking number (BBB-12345467) and your email address (the one you used to make your booking).
- Go to the header 'Change or cancel'
- Choose the option 'Cancel ticket' and follow the steps.
Please note: this is a cancellation request, your booking has not been cancelled yet!
Cancelling your trip will always involve costs. Depending on the ticket conditions of the airline, you have the right to receive a (partial) refund. You can read these conditions on your booking request acknowledgement under the header: 'View ticket conditions'
We will help you to calculate the costs of your cancellation and check if you will receive a (partial) refund.