Traxx is Travix’s own mid & back office system. All bookings that have been made by customers are logged here.

Customer Service can access these bookings via Traxx and make modifications or cancel products. 

What is in Traxx?

In Traxx you can find all information about the booking:

1. Booker details

2. Remarks from customer service agents

3. Payment details

4. Documents and emails send to the customer

5. Financials and products

6. Flight and passenger information

7. Customer details

8. Order list + icons summarizing the products in the order

Click here to learn more about the different labels that can show in Traxx bookings