What are remarks?
In Traxx you can place remarks. These remarks give us an overview in 1 glance what has happened to a booking. Remarks can be done manually and automatically.
How to place a remark?
1. Go to the remarks section underneath the booker details.
2. Click on the “+” and add a remark
What should the remark contain?
A remark from a call:
C # <ticket number Freshdesk> <very short free text>
A remark from an email:
E # <ticket number Freshdesk> <very short free text>
A remark from 'social':
S # <ticket number Freshdesk> <very short free text>
Only exception if you mention costs in an email or during a call, you can put the quotation there as well.
Example: Pen 100 EUR + 50 EUR
This refers to the airline costs 100 euro + 50 euro service fee from Travix.