What are remarks?

In Traxx you can place remarks. These remarks give us an overview in 1 glance what has happened to a booking. Remarks can be done manually and automatically. 


How to place a remark?

1.   Go to the remarks section underneath the booker details. 

2.   Click on the “+” and add a remark



What should the remark contain?

A remark from a call:

C # <ticket number Freshdesk> <very short free text>


A remark from an email:

E # <ticket number Freshdesk> <very short free text>

A remark from 'social':

S # <ticket number Freshdesk> <very short free text>

Only exception if you mention costs in an email or during a call, you can put the quotation there as well. 

Example: Pen 100 EUR + 50 EUR

This refers to the airline costs 100 euro + 50 euro service fee from Travix.