Canned Responses are predefined answers, to ensure a unified response to our customers.
Please note that this article explains how to reply with a canned response for a reply email (it works differently for outbound emails)
1. To activate the canned responses, click the button at the left bottom corner "suggested solutions".
2. A side panel opens to find the correct canned response:
You can search via:
- Language (automatically selected based on language skill in ticket properties)
- Top 3 recently used canned responses
- Suggested solutions
- Free search field (system will search in the title + content based on your search term)
