Canned Responses are predefined answers, to ensure a unified response to our customers.


Please note that this article explains how to reply with a canned response for a reply email (it works differently for outbound emails)


1.   To activate the canned responses, click the button at the left bottom corner "suggested solutions". 



2. A side panel opens to find the correct canned response:

You can search via:

- Language (automatically selected based on language skill in ticket properties)

- Top 3 recently used canned responses

- Suggested solutions

- Free search field (system will search in the title + content based on your search term)