When a ticket has to be cancelled and there is no refundable amount for the customer, it can be the ticket contains refundable taxes.

Then we speak about an 'Internal Tax Refund'.

1.   Check the ‘Estimated Refund’ in Traxx

  • Is the refund  0.00 or lower? 

  • Don’t finalize the cancellation in Traxx

  • Don't assign the booking file to the 'Refunds Team' in Traxx.

2.   Queue the PNR  

  • in Amadeus to Q78 in Office ID  AMSAA3102

  • in Worldspan to Q78 in Office PCC  8HL

3.    Add  a remark in Traxx  with text:  'Internal tax refund Q78'