1.  Check the 3 queues


2.   Handle queue "Orders with failed purchase of product". Prioritize the handling of the orders on this queue regardless of GDS or LCC booking:

a. Departure today, tomorrow
b. NL and BE orders (BA / CHNL / VW / BBE / CBE )
c. Departure this week
d. All other orders


3.  Determine if the booking is MOR or NON MOR.

     MOR → continue to step 4

     NON MOR → leave the booking on the queue, will be picked up by the agent who is assigned to the task "Failed Non-Mor payments"

   

4.  Determine the distribution channel to handle the OOB:  AmadeusWorlspan, LCC (Pyton/Travelfusion) or Dynamic Packages