- Log into Injixo ME and navigate to My Calendar in the very top.
Go through the calendar, to check if a shift is eligible for swapping (indicated by the "crossing arrows button")
- To initiate a swap, click on the crossing arrows button next to the date.
- The shift swap is initiated and visible to other agents.
Recognizing available shifts and offer your shift as shift swap.
- If you can swap the shift, the icon of the relevant day within your 7 day agenda will change into a target button.
The target icon means that you can cover each others shifts based on you skills and the duties that are on each of the schedules as well.
- Click on the target button to review the shift and get more information.
- After you have made an offer on the shift, the target button will change into a green target.
Assuming that the offer has been made, we go back to the first agent to see how you are notified about a return offer.
- Notifications are shown in the Notice box on the dashboard.
- To accept the shift swap, click the accept button in the pop up screen.
- The shift swap will automatically be send to the Traffic Manager for verification.
- Once approved by the Traffic Manager, the swap will be updated in both schedules /calendars.