Queue 21C5: Pending confirmation


21C5 Is partly automated. PNR’s drop on this queue after a major ASC email is send.


Characteristics:

  • Partially automated queue
  • Waiting for confirmation on major ASC from customer
  • Sends 1 email and 1 reminder email to customer
  • Sending a reminder email from 21C5 is a manual process
  • Acceptance button in email


The PNR is removed from the queue after the customer accepted the major ASC via the button in the email


The ASC emails we send to the customer are stored in Traxx: