We have several sources for Social Tickets:

- Facebook Wall

- Facebook Messenger

- Twitter 

- Twitter Direct Message

- Trustpilot


When it is a Facebook message it will show a Facebook logo and if it is a Twitter message it will show a Twitter logo.


When opening the social ticket you can see before the subject what type of social message it is.


For Facebook messenger the icon in the message looks like:

For Facebook wall the icon looks like:

For Twitter private messages the icon looks like:

For Twitter public messages the icon looks like:

For Trustpilot the icon looks like:

and the ticket "Type" in the properties is set as "Trustpilot"