Every ticket has its own conditions when it comes to cancelling a flight. You can find the exact conditions for your flight in your booking request acknowledgement under ´View ticket conditions´. Please note, it is also possible that your ticket is non refundable. In that case you will not receive a refund.


If you wish to cancel your booking, you can at least expect the following costs (if the ticket is refundable):

  • Our administration fee: HKD 775 p.p. If you have purchased the Premium Service Package then our administration charge will be waived.
  • Airline cancellation fee: HKD 1000 p.p.


Please note, these costs are an indication and not the exact cancellation costs.


The refund you will receive is the ticket price minus the full cancellation fee.