Every ticket has its own conditions when it comes to cancelling a flight. You can find the exact conditions for your flight in your booking request acknowledgement under ´View ticket conditions´. Please note, it is also possible that your ticket is non refundable. In that case you will not receive a refund.
If you wish to cancel your booking, you can at least expect the following costs (if the ticket is refundable):
- Our administration fee: NZD 85 p.p. If you have purchased the Premium Service Package then our administration charge will be waived.
- Airline cancellation fee: NZD 150 p.p.
Please note, these costs are an indication and not the exact cancellation costs.
The refund you will receive is the ticket price minus the full cancellation fee.