Which SSR’s do we request in the GDS for the customer?


Request via email:


1.   Handle the email request of the customer in Freshdesk

2.   Retrieve the booking in Traxx

3.   Retrieve the PNR in the GDS (Amadeus)(Worldspan)

4.   Create an  ‘SSR’ in the GDS (Amadeus)(Worldspan)

5.   Create a remark in Traxx

6.   Confirm the customer via a canned response in Freshdesk

7.   Update the 'Properties' and ‘Close’ the ticket in Freshdesk


Customer is on call (we only make the request for a WCHR):


1.   Retrieve the booking in Traxx

2.   Retrieve the PNR in the GDS (Amadeus)(Worldspan)

3.   Create an ‘SSR’ for the wheelchair (WCHR) in the GDS (Amadeus)(Worldspan)

4.   Create a remark in Traxx

5.   Create a ticket in Freshdesk and confirm the customer on call

6.   Update the 'Properties' and ‘Close’ the ticket in Freshdesk