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How can I find a specific booking in Traxx? In Traxx you can search a booking by using different variables. The most easy one is to use the booking number ...
Wed, 10 Feb, 2021 at 5:07 PM
To be able to determine the ‘Booker’ and / or passengers in a Traxx booking, check at the top at the left or in the flight product:
Wed, 10 Feb, 2021 at 5:09 PM
1 Click on this icon in the top header of Traxx: 2 Click in the box behind "location" and select the location where you are working 3 C...
Tue, 20 Apr, 2021 at 9:51 AM
Rebooking: change of dates / the same routing. Rerouting: changes of dates and routing. a. with the same originating airport and the sa...
Tue, 11 May, 2021 at 12:41 PM
Which SSR’s do we request in the GDS for the customer? Request via email: 1. Handle the email request of the customer in Freshdesk 2. Retrieve ...
Mon, 18 Nov, 2019 at 12:26 PM
Purpose of Call Recording: Training & coaching agents to optimize customer service Soft skills Efficiency Knowledge Proof in case of co...
Fri, 25 Oct, 2019 at 11:25 AM
The customer will refer to the fare he/she saw online. These fares can be retrieved via this (internal) link. United States (America): https://w...
Tue, 6 Oct, 2020 at 8:24 AM
Use your bookmark in Okta to login into Injixo The first screen of your personal ME environment is the dashboard overview. This is the main dashboard w...
Mon, 18 Nov, 2019 at 12:45 PM
The actual color of the button will indicate if a swap can be initiated, a swap can be made as a counter offer, or if you have actually received a coun...
Thu, 11 Jul, 2019 at 4:25 PM
Lines with are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered: this is a (possible) chronologica...
Wed, 24 Apr, 2019 at 11:26 AM