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*How can I find a booking in Traxx?
How can I find a specific booking in Traxx? In Traxx you can search a booking by using different variables. The most easy one is to use the booking number ...
Wed, 10 Feb, 2021 at 5:07 PM
*How to recognize the 'Booker' and/or passengers in Traxx?
To be able to determine the ‘Booker’ and / or passengers in a Traxx booking, check at the top at the left or in the flight product:
Wed, 10 Feb, 2021 at 5:09 PM
*How to add your location to your remarks in Traxx?
1 Click on this icon in the top header of Traxx: 2 Click in the box behind "location" and select the location where you are working 3 C...
Tue, 20 Apr, 2021 at 9:51 AM
*IATA rules - For which fare/tax will the ticket be reissued? Change of flight product - GDS
Rebooking:   change of dates / the same routing. Rerouting:    changes of dates and routing. a.       with the same originating airport and the sa...
Tue, 11 May, 2021 at 12:41 PM
WI - How to request SSR's -Special Service Requests- in the GDS?
Which SSR’s do we request in the GDS for the customer? Request via email: 1.   Handle the email request of the customer in Freshdesk 2.   Retrieve ...
Mon, 18 Nov, 2019 at 12:26 PM
How does Call Recording work?
Purpose of Call Recording:  Training & coaching agents to optimize customer service Soft skills Efficiency Knowledge Proof in case of co...
Fri, 25 Oct, 2019 at 11:25 AM
How to retrieve Call2Book fare via Internal link
The customer will refer to the fare he/she saw online.  These fares can be retrieved via this (internal) link. United States (America):         https://w...
Tue, 6 Oct, 2020 at 8:24 AM
WI - How to consult your Injixo schedule
Use your bookmark in Okta to login into Injixo The first screen of your personal ME environment is the dashboard overview.  This is the main dashboard w...
Mon, 18 Nov, 2019 at 12:45 PM
Check availability for shift swapping in Injixo
The actual color of the button will indicate if a swap can be initiated, a swap can be made as a counter offer,  or if you have actually received a coun...
Thu, 11 Jul, 2019 at 4:25 PM
CS - Online Check in LCC
Lines with   are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered:  this is a (possible) chronologica...
Wed, 24 Apr, 2019 at 11:26 AM