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WI - How to request SSR's -Special Service Requests- in the GDS?
Which SSR’s do we request in the GDS for the customer? Request via email: 1.   Handle the email request of the customer in Freshdesk 2.   Retrieve ...
Mon, 18 Nov, 2019 at 12:26 PM
CS - Online Check in LCC
Lines with   are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered:  this is a (possible) chronologica...
Wed, 24 Apr, 2019 at 11:26 AM
CS - Baggage allowance standard
Lines with   are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered:  this is a (possible) chronologica...
Wed, 24 Apr, 2019 at 2:44 PM
CS: Turkish Airlines bookings (TK)
Customers who were not informed - Send you several emails, but were unable to get in touch with you - Turkish Airlines has forced us to make a decision...
Thu, 28 Mar, 2019 at 4:24 PM
Add a Ticket to your 'Watchlist'
Adding a Ticket to your watch list will track every action on this ticket.  You will get notifications on your Gmail: If the customer replies to this ...
Fri, 25 Oct, 2019 at 10:55 AM
CS - Where is my E-ticket?
Lines with   are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered:  this is a (possible) chronologic...
Mon, 9 Dec, 2019 at 11:10 AM
CS - Cancellation of flight
Lines with   are suggestions of possible answers. Always double check if it is applicable. Lines which are numbered:  this is a (possible) chronologic...
Tue, 8 Sep, 2020 at 3:00 PM
Which insurance products do we offer?
We offer several "insurance" products. Below you will find the types and a description. Note: these products can only be booked during booking pr...
Thu, 28 Nov, 2019 at 2:14 PM
How to handle emails in Freshdesk?
Freshdesk Freshdesk is our customer service ticket system that we use for email and social media. Later on chat will be added as well there.  The set u...
Thu, 16 Jul, 2020 at 5:46 PM
WI - Add a child to a booking
If a customer wants to add a child to an existing PNR:  advise the customer to contact the airline. Only if the airline doesn’t help the customer: 1...
Fri, 15 Nov, 2019 at 3:27 PM